Privacy Policy

We collect the information required to process an order: name, email address, shipping and billing address, phone number, institution or company name, and order contents. Payment card details are handled directly by our payment processor and are never stored on our servers.

We also collect limited technical data such as IP address, browser type, and pages viewed, in order to operate and secure the site.

Information is used to fulfill and ship orders, provide lot documentation and customer support, detect and prevent fraud, meet recordkeeping obligations, and — where you have opted in — send product and restock updates.

We share information only with service providers necessary to operate the business: our commerce platform, payment processor, and shipping carriers. We do not sell personal information. We may disclose information where required by law or valid legal process.

We use essential cookies to maintain your cart, remember your Research Use Only acknowledgment, and secure checkout. Analytics cookies help us understand aggregate site usage. You can control cookies through your browser settings, though disabling essential cookies will prevent checkout from functioning.

Order records are retained as long as required for accounting, tax, and compliance purposes. We use encryption in transit and restrict internal access to customer data to personnel who need it.

Depending on your jurisdiction, you may request access to, correction of, or deletion of your personal information, and you may opt out of marketing email at any time. Contact us to submit a request.