Shipping & Returns

Orders placed before 1:00 PM Mountain Time on a business day are typically prepared for shipment the same day. Orders placed after that cutoff, or on weekends and holidays, are processed the next business day.

Lyophilized (freeze-dried) compounds are stable at room temperature for up to 6 months when sealed and unopened, so no cold-chain packaging is required for shipment. Each shipment includes lot documentation and handling and storage instructions for laboratory use.

We ship to addresses within the United States via tracked carriers. Expedited and overnight options are available at checkout. Tracking information is emailed when the label is created.

International shipments may be available on a case-by-case basis and are subject to export requirements and the import rules of the destination country. The purchaser is the importer of record and is responsible for all duties, taxes, and permits. Contact us before ordering from outside the United States.

Inspect your shipment on arrival. If a vial arrives damaged, or if the contents do not match your order or the enclosed documentation, contact us within 7 days of delivery with your order number and photographs. We will replace the affected items or issue a refund.

Because storage and handling conditions cannot be verified once a product leaves our custody, we cannot accept returns of opened, used, or unsealed products. Unopened products with intact seals may be eligible for return within 14 days of delivery, subject to inspection and a restocking fee.

Refunds are issued to the original payment method once the return has been received and inspected. Refunds are typically processed within 5–7 business days of inspection.

Charges appear on card statements under the descriptor “RIDGELINE COMPOUNDS.” If you do not recognize a charge or have any issue with an order, contact support@ridgelinecompounds.com before initiating a dispute with your card issuer — we respond within one business day and resolve legitimate issues with a replacement or refund.